Privacy Policy

1. Data controller

Özel Coşkun Medikal Ağız ve Diş Sağlığı Poliklinik Hizmetleri Sanayi Ticaret Ltd. Şti., Korutürk Mah. Sarmaşık Cad. No:106, Balçova / İzmir, Türkiye · info@clinickuru.com

2. What we collect

When you request a consultation we process your name, contact details (phone, WhatsApp, e-mail), country, the treatment you are interested in, your message and — only if you choose to send them — photos or X-rays. We also record how you reached us (for example an advertising campaign) and your consent.

To open the site in your language and to pre-select your country code in the consultation form, we estimate your country from your IP address. The IP address is not stored; only the country is kept, in a cookie, for 30 days. Country data: IP Geolocation by DB-IP.

3. Why we process it

• To prepare your treatment plan and quote and to contact you about it (consent, and steps prior to a contract).
• To organise your treatment, travel and accommodation.
• To meet our legal obligations as a healthcare provider.

4. Health data

Photos, X-rays and medical information are special-category data. We process them only with your explicit consent, store them in restricted storage and share them only with the doctors treating you.

5. Sharing

We use service providers for hosting, e-mail and customer relationship management under data-processing agreements. We do not sell your data.

6. Retention

Enquiries that do not lead to treatment are deleted or anonymised after 24 months. Treatment records are kept for the period required by Turkish health legislation.

7. Your rights

Under KVKK Article 11 and the GDPR you may request access, correction, deletion or restriction, object to processing and withdraw consent at any time by writing to info@clinickuru.com.